Ellie and the Site Service Cloud team had a great time last week at NAEC Houston. It was exciting to show of all of the newest developments. Like Ellie Emergency Dispatcher, Call Center Manager, and Route Manager that all work together to cut manual planning and speed up response.
EED automates urgent dispatches in seconds, eliminating triage delays.
Call Center Manager gives managers real-time oversight with GPS data, maps, and regional grouping to simplify coordination.
Route Manager streamlines route setup and optimization, reducing mileage and boosting field productivity. Together, these tools reduce admin workload, improve accuracy, and keep operations running efficiently across even the most complex territories.
Now on to some more updates…
A Detailed Look At October Updates
Site Service Cloud – Recent Updates
Backend & APIs
- Added Mobile User Profile API so the mobile app can fetch and update user details.
- Introduced WebSockets (/ws and /ws-mobile) to enable real-time features like live location tracking.
- Fixed JWT filter chain so authentication is enforced correctly on every request.
AI & Automation
- Released the first version of the AI Chatbot that can create draft repair proposals. Backend endpoint + frontend chatbot UI integrated.
Security & Maintenance
- Applied dependency upgrades (JWT libs, Azure Blob SDK, Axios).
- Fixed push notification issues so work item changes now notify mobile correctly.
- Addressed NAEC demo bugs: portal UI, dispatch tab, call logs, job tracking.
Ongoing Work
- Improving WebSocket security & performance (rate limits, error handling).
- Iterating on chatbot intelligence and permissions.
Site Service Mobile – Recent Updates
New Features
- Ticket on the Fly: field techs can now create service/repair/inspection/maintenance tickets instantly from the app.
- User Profile Integration: connected to backend API to show/edit profile info.
- Added a Contact screen for user info, support, and notification settings.
UX & Bug Fixes
- Updated UI layouts and fixed Trouble Call workflow bugs.
- Fixed auth server integration issues so logins work reliably.
Ongoing Work
- Monitoring new features and polishing the user profile and ticket creation flows.
- No major open branches; everything was merged during this window.