Pre-Holiday Updates, Real-Time Tracking and more

Spotlight on the Latest Platform Enhancements: Real-Time Tracking, Smarter Dispatching & Team-Based Efficiency

Our latest round of updates brings a major leap forward in how teams coordinate, dispatch, and stay connected on the job. These improvements introduce real-time visibility, smarter team structures, and more intuitive scheduling workflows — all designed to remove friction and strengthen day-to-day operations.

Real-Time Mechanic Tracking Through WebSockets

One of our most anticipated upgrades is the rollout of live mechanic location tracking powered by WebSockets. This enhancement delivers:

• Instant GPS updates with no refresh needed
• Continuous location stamps broadcast from mobile
• Faster dispatch decision-making
• Improved customer transparency when timing matters

This is a foundational shift away from traditional polling-based tracking. With WebSockets now driving location flow, operations teams gain a level of speed, accuracy, and situational awareness that simply wasn’t possible before.

Introducing Mechanic Team Member Relationships

Field work is rarely a one-person job — especially in complex service environments. To support stronger team dynamics, the platform now includes:

• Team Lead + Helper structures
• New backend entities and supporting APIs
• Cleaner assignment flows for jobs and tickets
• Default helper groups for recurring tasks

This update makes it easier to assign tasks to entire teams, maintain role clarity, and streamline ticket ownership. It also sets the stage for future upgrades around workload balancing and team performance insights.

Streamlined Dispatching & On-the-Fly Ticket Creation

Dispatch workflows received multiple improvements aimed at reducing clicks and smoothing the operational flow:

• Refined dispatch modal layout
• Faster dispatch syncing
• More intuitive ticket creation
• A simplified inspection scheduling and tracking experience

These enhancements are designed to help dispatchers move quickly — especially during high-volume days — while maintaining accuracy and reducing friction.

Recent Releases: What’s Already Live

Late September Release

• WebSocket-based GPS tracking
• Stronger APIs for real-time communication
• Internal improvements for faster mobile interactions

Mid-October Release

• Instant dispatch syncing
• On-the-fly ticket creation
• Built-in inspection tracking
• Deployment to the main portal

UI/UX Parity & Ongoing Improvements

We’re continuing to tighten UI consistency across the platform with:

• A revised inspections list
• Better field completeness indicators
• Call Center Manager UI/UX parity work

Looking Ahead

This release cycle pushes Site Service Cloud into a new era of connected, real-time service operations. With foundational systems now upgraded — WebSockets, team relationships, streamlined dispatching — we’re positioned to build even more powerful automations, visibility tools, and collaboration features. More improvements are already in progress, and we’re excited to share what’s coming next.